Help

What you can do in your property manager's customer portal and how the home page is laid out.

Set up your access to the customer portal with the activation code from the invitation letter.

How to reach your property manager and the emergency service; where to find the legal notice, privacy notice and terms of use.

Sign in with a passkey or a sign-in link sent by email – there is no password.

Use several accesses with one account (for example as a tenant and as an owner) and switch between them.

Send damage, a question or a complaint to your property manager, with photos.

Status and history, answering queries and rating closed requests.

Retrieve statements, minutes, certificates and letters from your property manager.

Whether your account with your property manager is settled, an amount is outstanding or you are in credit.

Report the reading of electricity, gas, water or heat meters to your property manager with a photo.

See meter readings, servicing and meetings and add them to your own calendar; notices, faults and the noticeboard.

Take part in your property manager's surveys, change your answer until the end and see the result – an opinion poll, not a resolution.

As an apartment owner, view meetings and resolutions, grant a proxy, request agenda items and vote in the written resolution procedure.

As an invited auditor, check the community's vouchers online and ask questions.

As an owner who lets out a flat, report a new tenant, a change of tenant or a move-out to your property manager.

Create and remove passkeys, manage signed-in devices, set notifications, choose the language where offered, change your sign-in address, delete your account.

Report changed contact details to your property manager and give or withdraw consents.