Multiple accesses

One account, several accesses

If you rent a flat and at the same time own a flat managed by the same property manager, you do not need a second account. Each invitation letter adds another access to your account. If one of your flats is looked after by a different property manager, they have their own customer portal with a separate sign-in.

1. Sign in as usual.
2. Open Activate access and enter the new code – or scan the QR code from the new invitation letter.
3. The portal names the person the code belongs to and asks whether the access should be added to your account. If the code belongs to someone else (for example a flatmate), sign out – they set up their access themselves.
4. With Yes, add to my account, the access appears immediately; there is no need to confirm your email address again.

If what your access covers changes at your property manager – for example you also rent a parking space, move out of one of two flats or are now also an owner – your property manager adjusts your access themselves. You do not need a new code and do not have to sign in again; you will see the change the next time you open a page.

Switching between accesses

If you have more than one access, the portal first asks under Choose access after you sign in which access you want to see at the moment – for example your rented flat or the flat you own. To help you tell similar accesses apart, the selection also shows the name and the flat. Later you can switch via the person icon at the top right › Switch access.

Requests, documents and balance always apply to the selected access; data from different accesses is never mixed.

No active access

If No active access appears after you sign in, there is currently no access linked to your account – for example because your property manager ended it after you moved out or sold. Your account remains. If you have received a new invitation letter, tap Enter activation code and enter the code; the new access is then added to your account. If you think your access was ended in error, please contact your property manager.