Help · Documents & account
Balance
Whether your account with your property manager is settled, an amount is outstanding or you are in credit.
What the balance shows
For each contract (tenancy agreement or service charge (Hausgeld)), the portal shows a summary with the date of the balance:
| Display | Meaning |
|---|---|
| Settled | Nothing is outstanding. |
| Amount outstanding | This amount has not yet been paid as of the reference date. |
| Your credit balance | You have paid more than was due; your property manager will offset or refund it. |
| Next payment due | Amount and date of the next regular payment, if your property manager provides it. |
The balance is transferred by your property manager at regular intervals, for example after the monthly run or after payments are received. A payment you have only just transferred may therefore only be taken into account after a few days.
Translation of the German version; the German version is authoritative.