Help · Account & security
Contact details and consents
Report changed contact details to your property manager and give or withdraw consents.
Changing contact details
Under Account › Your contact details you can see your title, name, email address and phone number as your property manager has them on record. This is how you report a change:
- Enter the changed details in the fields.
- Tap Suggest a change.
- Your property manager checks the suggestion and transfers it to their records. The new details then appear here.
Only the changed fields go to your property manager. While they are still checking, a notice appears above the fields.
Consents
| Consent | Meaning |
|---|---|
| Letters by email | Your property manager sends you letters for which written form is not required by email instead of by post. |
| Letters via the customer portal | Your property manager provides letters to you in the portal in addition to, or where legally permitted instead of, a letter by post. |
Give consent gives a consent, and Withdraw takes it back – at any time and with effect for the future. Your property manager receives the time and the exact wording as proof.
Translation of the German version; the German version is authoritative.