Help · Community of owners
Voucher audit
As an invited auditor, check the community's vouchers online and ask questions.
What is the voucher audit for?
The administrative committee (Verwaltungsbeirat) checks the financial plan (Wirtschaftsplan), the annual statement of accounts (Jahresabrechnung) and the underlying vouchers before the owners pass resolutions on them (§ 29 Abs. 2 WEG). If your property manager has invited you as an auditor for an audit, the Voucher audit area appears in the menu (on a mobile phone under More). Other owners see neither the audit nor the vouchers.
The invitation is valid until the date shown at the top of the page. After that – and 30 days after the audit has been completed – the portal removes the vouchers and invoices again.
| Item | Meaning |
|---|---|
| Annual audit | audit of the vouchers for a financial year before the annual statement of accounts |
| Current audit | audit during the year; new vouchers are added continuously |
| Sample | your property manager sets a proportion of the vouchers; vouchers above a minimum amount are always included |
Checking vouchers
- Open the audit. At the top you can see the number and total of the vouchers and how many are open, checked, being clarified or objected to.
- Use the Open, Being clarified, Checked or All buttons to choose which vouchers you see.
- For each voucher you see the date, voucher number, account, posting description, invoicing party and amount. View voucher opens the invoice.
- If everything is in order, tap Checked. If you have a question, open Query or objection, write your question or objection and tap Send query or Raise issue.
Your note goes to your property manager; until it has arrived there, the voucher shows “being sent”. Your property manager's replies appear below the voucher – an answered query is listed under Open again so that you can check it conclusively. You cannot withdraw a note; instead, add a new one, for example Checked.
Completion
Once the audit has been completed, the Audit result that your property manager records in the audit report appears at the top; no further notes are possible after that. You will receive the signed audit report from your property manager.
If it does not work
| Message | Meaning |
|---|---|
| “You are currently not invited to any voucher audit.” | There is no audit (any longer) for you – for example because the invitation has expired. Ask your property manager if necessary. |
| “This voucher audit does not exist or your invitation is no longer valid.” | The invitation has expired or the audit has been removed. |
| “The voucher is currently being transferred. Please try again in a few minutes.” | The invoice is still on its way to the portal; wait a few minutes and tap View voucher again. |
| “no voucher on file” | Your property manager has not provided an invoice for this posting. Send a query if necessary. |
| “Please describe your query or objection.” | Send query and Raise issue require a text. |
| “The text is too long (at most 4000 characters).” | Shorten the text. |
| “The audit is completed – notes are no longer possible.” | See Completion. |
| “No further notes are possible today.” | You have already added a great many notes today; you can continue tomorrow. |
| “Your last note was not accepted: …” | Your property manager could not accept the note; the reason is shown with it. Add a new note if necessary. |
Translation of the German version; the German version is authoritative.