Help · Getting started
Signing in without a password
Sign in with a passkey or a sign-in link sent by email – there is no password.
Two ways to sign in
The customer portal works without a password. You sign in in one of these ways:
- With a passkey (recommended): Many browsers already suggest your passkey when you tap the Email address field – select it and confirm. Or tap Sign in with passkey and confirm with your fingerprint, face or the device PIN. This only works on devices on which you have created a passkey beforehand – see Account & security.
- With a sign-in link: Enter your email address and tap Send sign-in link. You will receive an email with a link; open it and tap Sign in now. The link is valid for 15 minutes and only once. Above the button you can see which account the link is for (e.g. **Account: e\\\*@beispiel.de**). If this is not your address, someone has sent you a link that is not meant for you – in that case, do not sign in and close the page.
How long do I stay signed in?
A sign-in is valid for 30 days from your last use and only on the device and in the browser you signed in with. Sign out in the account menu at the top right (person icon) ends it immediately. Under Account you can see all signed-in devices and sign out individual ones – for example a lost smartphone.
If it does not work
| Message | What you can do |
|---|---|
| "The link is invalid, has expired or has already been used." | A sign-in link is valid for 15 minutes and only once. Request a new one on the sign-in page. |
| "Too many attempts from this address." | To protect against trying out addresses, signing in from this network is briefly blocked. Wait a few minutes. |
| No email with the sign-in link | Check your spam folder and the spelling of the address. The portal sends at most five links per hour for each account. |
| No passkey is offered | No passkey has been set up on this device. Sign in with a sign-in link and then set up a passkey, see Account & security. |
| You are suddenly signed out | A sign-in only applies to the browser in which it took place. After changing browser or device, sign in again. |
New here?
Without an account, you first need the activation code from your property manager's invitation letter, see Activating your access.
Translation of the German version; the German version is authoritative.